Returns & Exchanges
- The return must be received by FineFrills within 21 days of purchase.
- The returned item must be unworn and in new condition.
- All returns are subject to a $4.00 restocking fee per package.
ALL SALE ITEMS ARE A FINAL SALE
The customer is responsible for the shipping costs associated with returning the item(s). After receiving the returned item, FineFrills will credit the customer's account for the original purchase price minus the $4.00 restocking fee. FineFrills will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to FineFrills. In a case of a missing package on orders placed in the United States/Australia/UK we will offer a refund or send out a new package, this only applies to packages that were never delivered to you. If your package was delivered but you did not receive it, it is your responsibility to contact the post office and resolve the issue. It is your responsibility to contact the post office and file a claim for the missing package.
To exchange an item please email us via email@example.com so we can approve the return. After the return is approved, print out your email invoice and mail that along with your item back to us write on the invoice what you would like exchanged. Once we receive it, we will review your case within 48 hours and send you the new product.
If at any time you are having trouble with your return, please send an email to firstname.lastname@example.org